Terms of service

Last updated: July 8, 2026

This website is operated by Veilbond. Throughout the site, the terms “we”, “us”, and “our” refer to Veilbond. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you may not access the website or use any Services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or purchasing our products.

2. Products and Services

VeilBond offers matching human-and-companion accessories, including crystal jewelry, companion charms, and other related products.

We make reasonable efforts to display product colors, sizes, materials, and details as accurately as possible. However, we cannot guarantee that your device screen will display colors accurately.

Because many of our products use natural stones or handmade elements, each item may have slight variations in color, shape, texture, pattern, clarity, and size. These natural variations are part of the character of the materials and are not considered defects, provided that the item remains materially consistent with its product description.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

3. Crystal Product Disclaimer

Our crystal jewelry and accessories are designed for symbolic, decorative, and emotional connection purposes only.

Any descriptions related to crystals, energy, intention, balance, protection, calmness, or emotional meaning are for lifestyle, symbolic, and personal expression purposes only.

Our products are not intended to diagnose, treat, cure, prevent, or improve any medical, psychological, behavioral, or health condition for humans or pets.

If you or your pet has a medical, emotional, behavioral, or health-related concern, please consult a qualified professional.

4. Pet Accessory Safety

Our pet collar charms and pet accessories are decorative items and should be used under responsible supervision.

Please make sure the item is suitable for your pet’s size, behavior, and daily activity. Always check the product, clasp, ring, and collar attachment before use.

Do not allow pets to chew, swallow, or play with the product. Small parts may present a choking or ingestion hazard.

Remove the accessory if your pet shows discomfort, irritation, excessive pulling, chewing behavior, or any sign that the product is not suitable.

To the fullest extent permitted by applicable law, VeilBond is not responsible for loss or damage resulting from misuse, lack of reasonable supervision, improper attachment, or use of the product in a manner inconsistent with the provided guidance.

Nothing in this section limits any liability or consumer rights that cannot lawfully be excluded or limited.

5. Orders

When you place an order, you agree to provide accurate, complete, and current information, including your name, email address, shipping address, billing information, and any other details required to process your order.

We may refuse, cancel, or limit an order where reasonably necessary, including where an order appears fraudulent, contains materially incorrect information, involves a pricing or availability error, or violates these Terms of Service or applicable law.

If we cancel an order after payment has been made, we will issue a refund to the original payment method unless otherwise agreed.

6. Pricing and Availability

Prices are listed in the currency displayed on our website and may change without notice.

We make reasonable efforts to ensure that pricing, product descriptions, and availability information are accurate.

If we identify a material pricing or product information error after an order has been placed, we may contact you to confirm whether you wish to proceed with the corrected information or cancel the affected order for a full refund.

If a product becomes unavailable after your order is placed, we will contact you to offer an appropriate alternative. If you do not accept the alternative, the affected item or order will be refunded.

7. Payment

Payment must be completed at the time of purchase through the payment methods available at checkout.

Payments are processed securely by third-party payment providers. We do not store your full credit card information on our own servers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

Shipping and delivery are subject to our Shipping & Delivery Policy.

Estimated delivery times are provided for reference only and may vary depending on your location, courier service, customs processing, local holidays, and other circumstances outside our control.

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Refund Policy.

Items should be returned in their original condition, together with all included packaging, tags, and accessories. Customers may inspect an item only as reasonably necessary to assess its nature, characteristics, and condition.

Items showing damage or deterioration caused by use beyond reasonable inspection, improper handling, alteration, or misuse may be subject to a reduction in refund value or may not be eligible for a change-of-mind return, where permitted by applicable law.

Certain personalized or custom-made items may not be eligible for change-of-mind returns where an applicable legal exception applies.

Nothing in this section limits any mandatory consumer rights that apply under local law.

10. Promotional Codes and Discounts

Promotional codes, discounts, or special offers may be subject to specific terms and conditions.

We may modify, suspend, or end promotional offers before an order is placed, or as otherwise permitted by applicable law. Changes to a promotion will not affect an order already completed using that promotion, except where necessary to address fraud, misuse, or a clear error.

Promotional codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.

11. Accuracy of Information

We do our best to ensure that the information on our website is accurate, complete, and up to date. However, we do not guarantee that all content is free from errors, omissions, or outdated information.

We reserve the right to update, correct, or remove content at any time without prior notice.

12. Intellectual Property

All content on this website, including but not limited to text, images, product names, graphics, logos, designs, photography, videos, and branding, is owned by or licensed to Veilbond.

You may not copy, reproduce, distribute, modify, sell, or use any content from this website without our written permission.

13. User Comments, Reviews, and Submissions

You retain ownership of content that you submit to us.

By submitting reviews, comments, photos, feedback, or other content to us, you grant VeilBond the right to use, reproduce, edit, publish, translate, and display such content for business, marketing, and promotional purposes, unless prohibited by applicable law.

You agree that your submissions will not violate any third-party rights, contain unlawful content, or include false, misleading, abusive, or harmful material.

We reserve the right to remove or edit any user-submitted content at our discretion.

14. Third-Party Links and Tools

Our website may contain links to third-party websites, apps, payment providers, social media platforms, or services.

We are not responsible for the content, policies, security, or practices of any third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

15. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

16. Prohibited Uses

You agree not to use our website or products for:

Any unlawful purpose
Violating any applicable laws or regulations
Infringing upon our intellectual property or the rights of others
Submitting false or misleading information
Uploading harmful code, viruses, or malicious software
Interfering with the security or operation of our website
Collecting personal information from others without permission
Fraudulent, abusive, or harmful activity

We reserve the right to terminate your access to our website or services if you violate these prohibited uses.

17. Limitation of Liability

To the fullest extent permitted by applicable law, VeilBond will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such losses were not reasonably foreseeable or result from misuse, improper handling, improper attachment, or use inconsistent with the provided guidance.

We do not exclude or limit liability where doing so would be unlawful, including any liability that cannot be excluded under applicable consumer protection law.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VeilBond and its service providers from third-party claims arising directly from your unlawful use of the website or a material breach of these Terms of Service.

19. Changes to These Terms

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the People’s Republic of China, without prejudice to any mandatory consumer protection rights that may apply to you under the laws of your country or region of residence.

Any dispute will be handled by the competent courts or dispute resolution bodies determined under applicable law.